“Why does it always have to be me? Why?” These questions echoed in Priya’s mind. She steeled herself for another tough confrontation. Her phone buzzed, heralding the inevitable call from Mr. Rahul, an AIF Scheme distributor.


With a sinking heart, Priya accepted the call, only to be bombarded by Mr. Rahul’s exasperation and impatience. “”Why can’t you give me an update on time? How many follow ups you need?” His words pierced the air, leaving Priya defenceless and overwhelmed.

This was the second call in the hour, each one more demanding than the last. Priya felt the weight of Mr. Rahul’s expectations crushing her, his frustration palpable even through the phone. All she had pleaded for was a little more time, but to Mr. Rahul, every second dragged like an eternity.

Effective Client Servicing: A Vital Need for Alternative Investment Firms

In the complex world of Alternative Investment Funds (AIFs), distributors & Relationship managers like Mr. Rahul often find themselves navigating a unique landscape. In it, they lose direct control over their client’s investment decisions. Traditional investments are different. Investors manage their portfolios and make choices about asset allocation. But AIF investors delegate portfolio management to skilled fund managers.

This delegation of decision-making authority poses a distinctive challenge for investors in AIFs. It has the advantage of accessing specialized strategies and expertise. They place their trust in the expertise and judgment of fund managers to make informed investment decisions on their behalf.

This dynamic can lead to a sense of detachment among investors. They may feel less connected to the day-to-day management of their portfolios. This also shows that clear communication and transparency are key. They are key between investors and fund managers. They ensure that everyone is aligned with investment goals and expectations.

In today’s fast-paced world, managing investments well takes more than just knowledge. It demands access to the right tools and resources. That’s why we’re thrilled we created an Investor App—a revolutionary solution designed to transform how investors engagement & Servicing. With our Investor App, we’re taking that commitment to the next level, offering a comprehensive set of features to simplify and streamline the investment journey.

  1. Mobile Apps offer Unparalleled Convenience and Accessibility: Our Investor App offers unparalleled convenience and accessibility, available on both the Apple App Store and Google Play Store. Whether you’re on the go or at your desk, our app lets you access your investments Portfolios with just a few taps on your phone or through our web-based platform, ensuring flexibility to suit your individual needs.
  2. Empowering stakeholders and decision makers with Innovative Features The Investor App has innovative features designed to empower stake holders, decision makers and enhance their service experience. From portfolio management tools to smart statements and self-service options, our app puts investment management directly into the hands of investors.
  3. Real-Time Updates: Stay informed with timely updates on your AIF investments, including performance metrics, fund activities, and important announcements.
  4. Comprehensive Portfolio Overview: Gain a holistic view of your AIF portfolio, with detailed insights into fund allocation, performance trends, and historical data.
  5. Customized Reporting: Access tailored reports to meet your investment preferences and requirements, providing the information you need for informed decision-making.
  6. Document Repository: Conveniently access and download essential documents related to your AIF investments, such as offering memorandums, prospectuses, and regulatory filings.
  7. Secure Communication Channels: Communicate securely with fund managers, administrators, and other stakeholders, ensuring confidentiality and prompt resolution of queries or concerns.


We at Validus understand the expectations of our clients, distributors, and LPs. We have created a blend of technology and re-imagined user journeys.

The Investor App transcends being just not a tool—it’s a catalyst for revolutionizing the financial industry. The market is evolving quickly. Self-service models are increasingly common. They have innovative features, easy access, and a strong commitment to empowering investors. Our app is poised to redefine investor service excellence.

Join us on this thrilling journey as we reshape the future of the investor experience together. With the Investor App at your fingertips, embrace the power to navigate your financial journey with confidence and ease.

Talk to us at growth@validusfintech.com

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